Phoebe's Ode to Christmas Sweatshirt
Phoebe's Ode to Christmas Sweatshirt
🎸❄️
Please note: Make sure to double-check the size guide before ordering, and feel free to message me if you’re unsure, I'm always happy to help! 💗
Each sweatshirt is made to order, just for you, in our Oxfordshire studio. Please refer to the apparel shipping policy below ⬇️
‼️ READ ME: APPAREL PRODUCTION & SHIPPING POLICY ‼️
‼️ READ ME: APPAREL PRODUCTION & SHIPPING POLICY ‼️
All of our apparel is sustainably made-to-order just for you! We only order in what is required after receiving your order, meaning nothing goes to waste.
PLEASE REFER TO THE BANNER AT THE TOP OF THE WEBSITE FOR CURRENT PROCESSING TIMES.
If your cart contains a mix of both in-stock items and made-to-order apparel, your entire order will be shipped together. If you need your accessories sooner, please place two separate orders.
🎸 Heading to a Gig or Festival? (Read This!)
If you are buying merch for a specific tour or event, we want to make sure you get it in time!
Select Your Date: Please use the date-picker option directly on the product listing to let us know your tour date.
We strongly recommend ordering with at least 10 working days' notice before your event (this does not include weekends or bank holidays).
If you are cutting it close, we will always do our absolute best to rush production and fast-track your order where possible, but please bear our weekly Monday supply cutoff in mind when ordering!
Occasional Stock Delays:
Because we order your blank garment after you place your order, there’s a small chance that your chosen size or colour might be temporarily out of stock with our supplier.
This is rare, but if that happens, it’s usually restocked quickly and your item will still be made within the usual processing time.
If we're ever told that the delay will push your order beyond the 10–15 working days, we'll email you with an update. You’ll have the option to wait, switch to another colour, or make a new plan together 💜
👉 Please note: this timeframe refers to production/processing only and does not include delivery time.
- Wash inside out at 30°C with similar colours
- Do not bleach or tumble dry
- Iron on reverse on low temperature
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IMPORTANT APPAREL INFORMATION
How long will my apparel take to arrive?
Please check the banner at the top of the website for current apparel turnaround times. This does not include packing and shipping times.
IMPORTANT: Washing instructions
- Wash inside out at 30°C with similar colours
- Iron inside out on a low heat
- Do not bleach
- Do not tumble dry
Do you accept returns?
PLEASE NOTE: Returns are not accepted on custom made items. Please double-check the size guide before ordering, and feel free to message me if you’re unsure, I'm always happy to help! 💗
If you have ordered apparel that is not custom made, we do accept exchanges or offer store credit if the fit isn't quite right.
IMPORTANT BITS TO KNOW:
- You must contact us within 7 days of receiving your item to request a return or exchange.
- You will be responsible for arranging return postage (tracked is strongly recommended - we can’t be held responsible if a return goes missing).
- Once your request is approved, the return must be posted back within 7 days.
- Items must be unworn, unwashed, and with the original tag still attached.
- If we believe the item has been worn or the tag has been removed, it’ll be sent back to you and you’ll need to cover the postage costs.
- Once your return has been inspected and approved, your new item will be sent out within 7-10 working days.
We’re a tiny team (hi, it’s just me — the royal “we”) so thank you for your patience and understanding 💗