Apparel FAQs
IMPORTANT: Washing instructions
- Wash inside out at 30°C with similar colours
- Iron inside out on a low heat
- Do not bleach
- Do not tumble dry
Do you accept returns?
PLEASE NOTE: Returns are not accepted on custom made items. Please double-check the size guide before ordering, and feel free to message me if you’re unsure, I'm always happy to help! 💗
If you have ordered apparel that is not custom made, we do accept exchanges or offer store credit if the fit isn't quite right.
IMPORTANT BITS TO KNOW:
- You must contact us within 7 days of receiving your item to request a return or exchange.
- You will be responsible for arranging return postage (tracked is strongly recommended - we can’t be held responsible if a return goes missing).
- Once your request is approved, the return must be posted back within 7 days.
- Items must be unworn, unwashed, and with the original tag still attached.
- If we believe the item has been worn or the tag has been removed, it’ll be sent back to you and you’ll need to cover the postage costs.
- Once your return has been inspected and approved, your new item will be sent out within 7-10 working days.
We’re a tiny team (hi, it’s just me — the royal “we”) so thank you for your patience and understanding 💗